Sincere request: Please be generous, as returns/exchanges will impact the livelihood of small-scale weavers in India.

Returns and Exchanges can be tricky - We strive to deliver the finest products to minimize the need for returns or exchanges. we only accept returns or exchanges for genuine defects or transit damages.

 Eligibility for Exchanges

• Accepted only in cases of:
  • Manufacturing defects.
  • Items damaged in transit.
• Conditions for approval:
  • The product must be unused and in its original packaging.
  • Claims must be raised within 24 hours of receiving the order.

Conditions for returning a product

If a customer wishes to return it, they will have to bear the

1)cost of shipping the product back to Aadvik Culture Space

2) shipping costs borne by Aadvik Culture Space to ship the product to them

3) Restock fee of (10% or $10 which ever is higher.)

In case there is a defect in the product (highly unlikely due to thorough quality checks before shipping), our team will do a quality check to ensure the same. If a defect is found and seems genuine, the cost of the product along with the shipping charges will be refunded.

Here are the list of issues not considered defects:
* The small knots or bumps in threads you often see occur when broken threads are pieced together. This is not considered a defect.
* The uneven threads connecting the border to the body are not considered defects.
* Slubs - residual threads bundled together in tiny knots.
* Minute gaps in and around motifs.
* Dye 'bleeding' onto the pallu from the body - this is common in powerloom sarees.
* Loose threads in Bandhani sarees used for the tying and dyeing.
* Color mismatch - colors are subjective, we understand. We try to best capture the most truest colors of the saree. Despite that, due to individual device settings, the colors may appear different on different devices. Hence, it is advisable you check with our team if you are doubtful regarding the color of a product.

These are considered defects:
* Tear in the saree. 
* Missing blouse/blouse piece (if mentioned that the saree has a blouse piece)

In case of any query, you can reach out to us on our email.

The Return/Exchange Process

You can return the item for a store credit or exchange for same or higher priced product.

If you'd like to return a product, send us an email at hello@shobitam.com with your concern within 24 hours of delivery of the product.

Once we confirm that you would like to go ahead with the return, ship the products back to us within 3 days of receipt of the order. If you have any concerns regarding the duration or nature of return, feel free to email us.

Returns on international shipments, are to be paid by the buyer and the customs for returns also will have to be borne by the buyer.

Any expedited shipping or remote area surcharge costs need to be borne by the customer

 

The following items can't be returned /exchanged /cancelled

Because of the nature of these items, unless they arrive damaged or defective:

• Readymade blouses
• Custom , Made to Order or personalized orders that have been stitched/woven for specified sizes, includes blouse orders that have not been processed yet 
• Any product that has already been exchanged before - exchange/returns can occur only once per order.
• Sarees for which blouse has been stitched as per the customer's measurements.
• Discounted Items/Items bought during Sale.
  These include products shopped during a site-wide sale, and/or other discounts. This does not apply to products which have been shopped using an Affiliates' discount coupon or Initial Sign-up discount.
• Exclusive hand woven Sarees
• Gift Cards

For any queries or concerns, please reach out to us on hello@aadvik.co